Live animal shipping
I ship live animals to all Canadian provinces where Canada Post’s Xpresspost and/or Priority services are available. Note that, as per Canada Post’s regulations, live animals can only be shipped from April 1st to October 31st. Additionally, I cannot ship axolotls to provinces where axolotls are illegal to own (i.e. BC and PEI).
DOA policy
In case of death on arrival, please send pictures within two hours of delivery and I will send a replacement at no charge. In case of live eggs shipping, hatch rate is not guaranteed.
Returns
Unopened dry food items may be returned for refund within 30 days of delivery. Please include your invoice number. Live and frozen food sales are final.
Other items may be returned for refund within 30 days of delivery as long as they are still in their original condition. Please include your invoice number.